Was this so we wouldn’t go out and purchase necessary items to change into to keep Aer Lingus lost baggage costs lower. After calling Aer Lingus multiple times and being told our luggage is out for delivery, we logged on to their missing baggage website only to learn our luggage has not been located yet in spite of Aer Lingus agents lying and telling us on the phone our bags were on the way. Never mind that there are new outfits in our luggage that we purchased for this trip that are floating around somewhere. We wake up the next morning and put on the same clothes we arrived in to get breakfast. We have been on two flights for 10 hours. We make our way to the hotel with the clothes on our back for a week long stay to celebrate our anniversary not sure where our luggage is. So now we head over to the missing baggage window and fill out a missing baggage claim form. We arrived at the airport in Naples and were the only passengers on a flight of 300+ people to be standing at the baggage carousel when it shut down because all the bags had been picked up by the passengers except for us. We happened to be celebrating a milestone wedding anniversary and booked a trip to Italy. Not Verified | There are lots of choices when booking a flight.
Please don’t ruin your trip / vacation flying Aer Lingus. After filling out all the details meticulously, the form crashes with a server error. When we contacted aer Lingus via them WhatsApp business account, they asked to register a case at their website and provided a link. Klm staff asked us to pay them and seek reimbursement from aer lingus.
We spent well over four hours going from counter to counter with kids and bags. Not only that, we had to visit six different counters to get this issue resolved. Due to Aer Lingus's fault, we now have to pay again for the baggage (55 euro) and an excess baggage fee of 75 euro. We did that and when we went to check in the bags, we were told that their system doesn’t show that we paid for the bags and we have to pay again. When we reached Amsterdam, we had to go through immigration and collect the bags again. The flight to Amsterdam was delayed by two hours. The agent said we should collect our bags again at Amsterdam and recheck and collect boarding passes at Amsterdam at KLM counter. They provided boarding passes only until Amsterdam and not to the final destination Zürich. We had to take the checked bags out at Ireland and go through immigration to get the rebooking done and had to check in afresh again. We were not provided any compensation or voucher. We took the alternate route they provided. We even asked for a direct connection the next day but they didn’t have flights to Zürich on Sunday. Our best case alternative routing presented was over 12 hours of delay from the original time. So you are presented with very limited choices. Aer Lingus doesn’t have relationship with most major airlines. Usually airlines would route us to the final destination without much fuss. ✅ Trip Verified | Our flight from Chicago to Dublin was delayed and our connecting flight to Zürich did not wait in Dublin. I would use Aer Lingus again but have concerns over the baggage fees. The captain made clear announcements and safety was taken seriously. This was ideal for such a short but very busy flight. The flight arrived ahead of schedule and disembarkation was efficient but again cabin crew other than the same hard working lady were invisible. It was nice that some announcements were made in the Irish language as well as in English. Moreover the person checking & scanning the boarding pass did not even make eye contact and was using her mobile phone with one hand while scanning boarding passes with the other! This is unprofessional and something I have not seen before! Most of the cabin crew had a low profile with the exception of one very hard working lady who went above and beyond to assist and elderly couple. Boarding was not efficient as there was no priority boarding for needy categories of passengers. I was livid to see that some passengers brought aboard bags larger than the one I paid to have in the hold based on the online information. While the website is clear the added on fees such as seat selection and charges for baggage leave a bitter taste. I shall start this review by firstly referring to the online booking experience. ✅ Trip Verified | Aer Lingus – Flight E1 178 on 4th June 2023.
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